SHIPPING
Shipping at RealRenew Labs
At RealRenew Labs, we are committed to providing you with a reliable and efficient shopping experience. Our goal is to ensure that your products arrive safely and in the shortest possible time, no matter where you are in the world. Below we provide more details about our shipping options and policies.
Shipping Options
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Domestic Shipping (Mexico):
We offer fast shipping throughout Mexico. Depending on your location, you can expect to receive your order within 3-7 business days . Shipping rates vary depending on the weight and size of your package. Plus, we have free shipping for orders over 500 MXN . -
International Shipping:
We ship worldwide. For international orders, delivery time varies depending on destination and available shipping options. Generally, international shipments can take between 7-15 business days to arrive.
Shipping Cost
Shipping costs will be automatically calculated in the shopping cart once you have entered your address. The final cost will depend on the destination location and the weight of the order. Many of our products offer free shipping , and promotions may apply to certain orders or seasons.
Tracking your order
After making your purchase, you will receive a confirmation email with the details of your order and, once shipped, we will provide you with a tracking number so you can monitor the status of your shipment in real time. You can use this number on our website or on the courier company's portal to track your package.
Taxes and Tariffs
For international shipments, any applicable taxes, customs fees or duties will depend on the regulations of the destination country. These additional costs, if any, are the responsibility of the customer and can be paid upon delivery of the order.
Processing Time
All orders are processed within 1-2 business days . Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may take longer. If there are any significant delays, we will contact you as soon as possible.
Factors That May Affect Delivery Time
At RealRenew Labs, we work hard to get your order to you within the estimated time. However, there are certain factors that can affect delivery times:
- Weather Conditions : Extreme weather events such as storms, hurricanes or snowfall may cause delays in delivery routes.
- Holidays and Peak Seasons : During high volume periods such as Black Friday, Christmas or New Year's, delivery times may be longer than usual due to increased demand.
- Customs Processing : International shipments may be delayed if held in customs for inspection or additional processing.
- High Product Demand : Some of our most popular products may be in high demand, which could extend processing and delivery times.
Possible Shipping Delays
While we do our best to ensure that your order arrives on time, unexpected delays can occasionally occur. Due to high demand , some shipments may take up to 2-4 weeks to arrive, especially if factors such as those mentioned above are included: weather, customs, holidays, or any logistical situation that is beyond our control. We appreciate your patience and understanding.
Contact us
If you have any questions or concerns about your order or shipping times, please feel free to contact our customer service team. We will be happy to help you with anything you need. By WhatsApp at +52-844-668-9497 or by email at info@realrenewlabs.com