FAQs
Frequently Asked Questions (FAQs) - info@realrenewlabs.com
1. What kind of products does RealRenew Labs offer?
RealRenew Labs specializes in providing high quality health, beauty and salon products, carefully selected to ensure the best results.
2. Does RealRenew Labs offer international shipping?
Yes, we ship globally. At checkout, you will be able to select your country and check the shipping options available for your location.
3. What are the shipping costs?
Shipping costs vary by location and order weight. Exact costs will be calculated at checkout. We have many products with free shipping or free shipping on orders over 500 MXN.
4. Do you offer discounts or promotions?
Yes! Subscribe to our emails to receive weekly exclusive offers, special discounts, and the latest news on our products.
5. How do I subscribe to the weekly deals newsletter?
You can subscribe by entering your email in the newsletter section on our website. We will keep you informed about our latest offers and promotions.
6. What payment methods do you accept?
We accept a wide variety of payment methods including Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, Venmo and more. All of our payments are safe and secure.
7. Is it safe to make purchases on your website?
Yes, at RealRenew Labs we use advanced encryption technology to ensure that your payment information is protected at all times.
8. Can I purchase multiple products from different locations?
Yes, you can add products from different locations to your cart. Depending on the shipping warehouses, items may arrive in separate shipments, but we will always notify you of the details and you will be able to track them.
9. What is your return policy?
We offer a 100% satisfaction guarantee. If you are not satisfied with your purchase, you can return it within 15 days of receipt for a full refund or exchange.
10. What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us immediately and we will help you resolve the problem by offering a return or replacement at no additional cost.
11. What is the maximum quantity of products I can order?
There is no limit to the quantity of products you can order. However, stocks are limited, so we recommend that you make your purchase as soon as possible to ensure product availability.
12. How long does it take for my order to arrive?
Shipping times vary by location. Generally, orders within Mexico take between 3-7 business days, while international shipments can take between 7-15 business days.
13. Do the prices include taxes?
Depending on your location, taxes may or may not be included in the price. You will be notified of any additional charges at checkout.
14. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number so you can check the status of your shipment at any time.